Change management is defined as the methods and manners in which a company describes and implements change within both its internal and external processes. This includes preparing and supporting employees, establishing the necessary steps for change, and monitoring pre- and post-change activities to ensure successful implementation.
When an organization’s goals, processes, or technologies transform or transition, this significant change can be challenging and requires cooperation of different independent entities within an organization. Developing a structured approach to change is critical to help ensure a beneficial transition while mitigating disruption. Used properly, quality-based change management practices can help any sized organization overcome resistance to change, update outdated processes to advance, and recognize the need for clear communications and alignment across all levels of the workforce. Used improperly, organizations will likely continue to struggle with overcoming barriers and low productivity or may even experience frequent staff turnover.
Organizational change falls into two categories: